Support Hub

The Return Process

We’ve extended our returns policy to 30 DAYS.

So you have up to 30 days to start your return from the moment your Dopamineo. order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!

  1. Check our Returns & Refunds Policy

  2. Start a return via WhatsApp

  3. First, we will review your return information. After we approve your return, our representative will provide you with a prepaid barcode to attach to the package before it is returned to the warehouse And an RMA number. (return merchandise authorization) is a numbered authorization provided by a mail-order merchant to permit the return of a product.)

  4. Dependant on your return method, you may need to download a returns label or present a QR code when returning. Simply attach to your parcel or present the QR code and take to your nearest drop-off point.

  5. Refunds will be actioned within 7 days from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

Don’t worry if you’re not being asked to print a returns label, some couriers don’t need this.

*Please keep hold of any proof of postage until you have been refunded correctly, in case you need this at a later date.

Please don’t return any damaged goods unless you’re told to by a member of our support team. If you do this, it will delay us resolving your issue.

We offer FREE returns to the following countries;

*United States.

If your country is NOT listed here you will be responsible for the cost of your return.

 

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